FAQ

The shipping costs are calculated according to the geographical zone of delivery, as well as the weight and the size of the product(s). To know these shipping costs, we invite you to make a simulation of order. You will obtain this information automatically after selecting your product(s) and filling in the various information requested.

The validation of your order is effective once our services have validated this purchase. Of course, this can only be done once your payment in crypto-currency has been received correctly. You will receive an email when your order is validated.

Shipping time depends on the availability of each item. The articles presented on the site are normally in stock at our suppliers. However, in the case of an involuntary unavailability, the order could be cancelled directly. Once the parcel is handed over to the carrier, an email will inform you of its shipment number and the internet address of the carrier’s website where you will be able to follow its routing.

Our site will allow you to create a basket and place an order in a few clicks, step by step. This one will be taken into account only once your payment was made and received. After that, you will receive a summary email within an hour. You will find all the important elements in this email: the number of the package, the products it contains and the associated quantities, as well as the estimated delivery date.

Your package will be sent as UPS®, COLISSIMO® or CHRONOPOST® by our partner suppliers. All our shipments are made from French warehouses.

Under the Law 121-20-3 of the Consumer Code allows the consumer to be refunded without delay, no later than 30 days of payment of the amounts paid. … If, despite the reasonable time, the store does not deliver the good, the consumer will be able to cancel the order and get a refund., we will make refunds in crypto-currencies. These will automatically be made in stable coin (USDT). The value of the refund will be the value of the product at the time of purchase.

Your order has arrived and the package is in good condition, but a product is missing? Don’t worry. First of all, make sure that it has not been sent in another package. Each order shipment confirmation email specifies, parcel by parcel, its exact content. It is also possible that you will find a delivery note in the package. If the missing item is not mentioned on this card, it is because it is planned for another package: everything is fine! You have received all the packages of the order, but a product is missing? Please contact us or use the livechat on our website. Our partner-reseller, or us, will be informed as soon as possible to solve your problem.

For now, in order to return your item, you will have to contact us via the contact us page or directly via the livechat on our website.

You can use coinpayment or metamask cryptocurrency payment solutions. If you prefer decentralization use Metamask. If you prefer simplicity use Coinpayment. Your payment is effective only when the order validation email has arrived in your mailbox. At that time, of course, the transfer of your crypto-currencies will have already been done.

At the moment we accept payments in: Bitcoin (BTC), Litecoin (LTC), BinanceCoin (BNB), Dogecoin (DOGE), Ether Classic (ETC), Ethereum (ETH), Tether (USDT), Monero (XMR), Ripple (XRP), and several other serious crypto currencies. Eventually, we plan to accept many more cryptocurrencies on our various payment solutions.